Your First Appointment
When you call to make your first appointment, an intake worker will ask you a few questions to match you with an appropriate counsellor. They respect your privacy and only share your information with the staff members who need to know – such as your counsellor. The intake worker will also explain a few of our policies and discuss your fee. Our fees are set with a sliding scale based on income so the intake worker will need to ask about your gross household income as well as any insurance or benefits that may cover your fee for counselling.
Please come 20 minutes early to your first appointment to fill in the intake forms. Some of the forms may be downloaded and filled out ahead of time. Click here to go to the forms page.
When arriving, you will first pay for your appointment and be asked to fill out the forms. Once you return the forms to the receptionist, your counsellor will come out to meet you and show you to their office.
At the first session, you and your counsellor will plan future appointments. Continuity of treatment is an important part of gaining all the benefits of counselling so please plan ahead in scheduling appointments.
The length of one session is generally 50 minutes, leaving the counsellor 10 minutes to make notes before the next session.
Please note that counselling is available by appointment only. Unfortunately, we are unable to accommodate walk-ins.