Office Hours

Counselling services at Cornerstone are by appointment only. We are open from Monday to Saturday 8:30 am - 4:30 pm, with additional evening hours on Tuesday, Wednesday and Thursday from 4:30 pm to 8:30 pm.

The length of one session is generally 50 minutes, leaving the counsellor 10 minutes to make notes before the next session.

Your first appointment

When you first call our office, our receptionist will record your name, address and telephone number and discuss when is a good time for an appointment. We try to schedule initial appointments within one week of the time of your call. She will ask the general nature of your concern so she can ensure that you are assigned the most appropriate counsellor for your situation. Because our fees are set with a sliding scale based on income, she will need to ask your gross household income. She will also ask about any insurance or benefits that you may have to help cover the fee.

Please come 15 minutes early to your first appointment to fill in the intake forms.  Some of the forms may be downloaded and filled in ahead of the appointment.

At the first session, you and your counsellor will plan future appointments. Continuity of treatment is an important part of gaining all the benefits of counselling so please plan ahead in scheduling appointments.

Cancellations and Missed Appointments

Your appointment requires your therapist to reserve a significant amount of time exclusively for your benefit. Because it is reserved exclusively for you, we will charge for missed appointments that are not cancelled 24 hours in advance.

Note that charges for missed appointments often cannot be submitted for health insurance reimbursement.

In the event of an emergency, please telephone us as soon as possible: your counsellor has some discretion to waive a fee in the case of a real emergency.